The Consumerist has a letter from a very upset MacBook user that received some shoddy customer service at the Apple Store.
The Consumerist’s response? Well, to paraphrase, it’s to ‘Kick the store in the nuts‘.
In the course of the explanation in how to go about implementing the kick to the proverbial crotch, they call out a book ‘Unscrewed‘, known as ‘”The consumer’s guide to getting what you paid for: a pull-no-punches guide to getting your way, and your money back, when dealing with businesses or the government.”
I like they way they think.