Apple Store Says You "Must" Have Dropped Your Laptop – No I Didn’t – Yes You Did – No I Didn’t – Please Leave The Store
Filed Under (Stumble of the Day) by Andy on 05-10-2007
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The Consumerist has a letter from a very upset MacBook user that received some shoddy customer service at the Apple Store.
The Consumerist’s response? Well, to paraphrase, it’s to ‘Kick the store in the nuts‘.
In the course of the explanation in how to go about implementing the kick to the proverbial crotch, they call out a book ‘Unscrewed‘, known as ‘”The consumer’s guide to getting what you paid for: a pull-no-punches guide to getting your way, and your money back, when dealing with businesses or the government.”
I like they way they think.
[via reddit]
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I read about this yesterday. Although I’ve never seen a situation like the lady in the story, I think she was well within her right to seek repairs via her AppleCare warranty. With this story blowing in the wind, imagine how many iPhone owners are going to get the same song and dance because their device got bricked due to the recent software update